To return a product, you must first contact us to obtain a Return
Authorization (RA) number. Returned goods cannot be accepted after fourteen days. When posting the
cartridges back to us, the RA number is to be clearly marked on the returned
goods packaging (above the address), or goods will be returned upon arrival.
Incorrectly ordered goods: - If you are not sure if the cartridge you
have ordered is the correct one for your printer, please contact us as
sometimes certain cartridges are compatible with several different
brands of machine.
- As a rule we do not give credits for
incorrectly ordered goods where the goods are over 7 days old from the
invoice date.
- All incorrectly ordered goods returns must
be unopened and in "as new" condition otherwise credit will be
rejected.
- Items must be packaged in their original
product box. We are unable to credit any returns without the original
undamaged product box.
- Please use a different box for shipping so the
original box is not marked with courier stickers, tape, tags or packing
labels.
- All incorrectly ordered goods returned to Toner Empire will incur a 20% restocking fee.
- It is your responsibility to pay the freight
charges and insurance to Toner Empire and to ensure you have a proof of
delivery for goods returned to us.
- Goods that are shipped with ‘receiver
to pay’ will be rejected by us, leaving the courier responsible.
Faulty goods: - There are many occasions where both toners
and ink cartridges are found not to be faulty. Please ensure you have
performed your printer recommended cleaning procedures before returning
any goods to us.
- As a rule we do not give credits/refund for
returns where the goods are over 90 days old from the invoice date.
Exceptions are made for some products where we have specific latitude
given to us by the manufacturer of the product.
- There is a manufacturers’ prerequisite that
laser or copier returns must have a printed page from the cartridge in
question returned with the cartridge. There will be no exceptions as we
are unable to obtain credits without these.
- Cartridges have to be over a minimum weight
(normally at least 75% full) before we can accept them for return.
- If the product has been refilled or tampered
with in any way, the credit will be rejected.
- All cartridges must be sealed and secured to
ensure they do not leak or get lost in transit.
- The warranty is limited to the cost of the
goods only, as stated on your invoice, and is the amount you actually
paid us for the goods. There are no implied warranties beyond what is
stated here.
- Once we have received the cartridges, we
will then evaluate them and contact you to advise the result. This could
take up to 60 days for Genuine Cartridges and 14 days for Compatible
Cartridges
- It is your responsibility to pay the freight
charges and insurance to Toner Empire and to ensure you have a proof of
delivery for goods returned to us. Goods that are shipped with ‘receiver
to pay’ will be rejected by us, leaving the courier responsible.
Due to the competitive pricing of products
offered by Toner Empire, we must strictly adhere to the return policy above.
Thank you for your understanding. We appreciate your loyalty and your business
and furthermore, look forward to serving you and your friends with premium
quality printing supplies. |
